At Appliance Rental Columbus LLC (“ARC”), we strive to provide reliable appliance rental service and clear billing practices. This Refund Policy explains when payments may or may not be refunded.
By renting appliances from Appliance Rental Columbus LLC or making a payment through our website, you agree to this Refund Policy.
Monthly Rental Charges
Monthly rental payments are billed in advance.
Once a monthly rental payment has been successfully processed, it is non-refundable and will not be prorated, regardless of whether the equipment is returned, picked up, or the rental is canceled before the end of the current billing period.
Your rental will remain active through the end of the billing period that has already been paid.
Cancellation
You may cancel your rental at any time in accordance with your Rental Agreement.
Cancellation stops future recurring billing after your current paid rental period ends.
No refunds or partial credits will be issued for unused days remaining in a paid billing cycle.
Delivery Fees
Delivery, installation, pickup, and other service fees are non-refundable once the service has been performed.
Security Deposits
If a refundable security deposit was collected, it will be returned after:
- All rented equipment has been returned.
- Equipment has been inspected.
- Any outstanding balances, damages beyond normal wear and tear, missing items, cleaning charges, late fees, or other amounts owed have been deducted.
Refunds of eligible security deposits are typically processed within a reasonable time after the inspection is completed.
If a refundable security deposit was collected, it may be applied toward unpaid rental charges, late fees, damage beyond normal wear and tear, missing equipment or accessories, cleaning costs, or other amounts owed under the Rental Agreement.
If the customer is in default of the Rental Agreement at the time the rental ends, Appliance Rental Columbus LLC may retain all or part of the security deposit to satisfy amounts owed or damages incurred, to the extent permitted by applicable law.
Any remaining balance of the security deposit, after applicable deductions, will be refunded following inspection of the returned equipment.
Payment Errors
If you believe you were charged in error, please contact us promptly.
Verified billing errors or duplicate charges will be corrected as soon as reasonably possible.
Damaged or Defective Equipment
If rented equipment experiences a mechanical failure due to normal use, please notify us as soon as possible.
We will work with you to repair or replace the appliance in accordance with your Rental Agreement.
Mechanical issues do not automatically entitle a customer to a refund.
Chargebacks
If you believe a payment was processed incorrectly, please contact us before initiating a chargeback with your financial institution.
We are committed to resolving billing concerns promptly and fairly.
Fraudulent or improper chargebacks may be disputed and could result in additional collection efforts as permitted by law.
Exceptions
Appliance Rental Columbus LLC reserves the right, in its sole discretion, to issue a refund or account credit in exceptional circumstances. Any such refund or credit does not obligate us to provide refunds in similar situations in the future.
Contact Us
If you have questions regarding this Refund Policy, please contact:
Appliance Rental Columbus LLC
Website: https://www.appliancerentalcolumbus.com
Email: support@appliancerentalcolumbus.com
Phone: (614) 984-4298