Privacy Policy
Appliance Rental Columbus LLC (“ARC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information when you visit appliancerentalcolumbus.com, complete a rental application, request service, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Appliance Rental Columbus LLC
Serving Columbus and surrounding Central Ohio communities.
Website: https://www.appliancerentalcolumbus.com
Email: support@appliancerentalcolumbus.com
Phone: (614) 984-4298
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
- Name
- Email address
- Phone number
- Residential address
- Billing address (if different)
- Date of birth (when required for identity verification)
- Government-issued photo identification (when required)
- Emergency contact information
- Landlord information (when applicable)
- Employment information
- Rental history or housing information provided on your application
Payment Information
Payments are processed securely through third-party payment providers such as Stripe.
We do not store your complete credit card numbers on our servers.
Rental Information
When you become a customer, we maintain records relating to your rental, including:
- Rental agreement
- Appliance serial numbers and asset IDs
- Delivery and pickup records
- Service history
- Payment history
- Communication regarding your account
Communications
If you contact us by phone, email, website forms, Facebook, or text message, we may keep records of those communications to provide customer service.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referring websites
- General geographic location based on IP address
This information helps us improve our website and understand how visitors use it.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember website preferences
- Improve website performance
- Measure website traffic
- Analyze visitor behavior
- Improve our marketing efforts
You may disable cookies through your browser settings, although its possible some portions of our website may not function properly.
5. How We Use Your Information
We use your information to:
- Process rental applications
- Verify customer identity
- Deliver and install appliances
- Schedule service appointments
- Process recurring payments
- Communicate regarding your account
- Respond to customer inquiries
- Improve our website and services
- Detect fraud or unauthorized activity
- Comply with legal obligations
We do not sell your personal information.
6. When We Share Information
We may share information only when necessary to operate our business.
This may include:
Payment Processing
Payment processors used to securely process your payments.
Service Providers
Companies that assist with website hosting, scheduling, customer communication, software, cloud storage, or similar business functions.
Legal Requirements
When required by law, court order, subpoena, or to protect our legal rights.
Business Transfers
If Appliance Rental Columbus LLC is sold, merged, or reorganized, customer information may be transferred as part of that transaction.
We do not sell customer lists or personal information to third-party marketers.
7. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information.
While we work to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain customer information only as long as reasonably necessary to:
- Maintain active rental accounts
- Meet legal and tax obligations
- Resolve disputes
- Enforce rental agreements
- Maintain business records
When information is no longer needed, it is securely deleted or destroyed where practical.
9. Your Choices
You may contact us to:
- Update your personal information
- Correct inaccurate information
- Request deletion of information when legally permitted
- Ask questions regarding our privacy practices
Certain information may need to be retained to comply with legal obligations or complete ongoing business transactions.
10. Marketing Communications
If you subscribe to promotional emails or text messages, you may opt out at any time using the unsubscribe link or by contacting us.
Operational messages regarding your rental account, billing, deliveries, or service appointments will continue as necessary.
11. Third-Party Services
Our website may use trusted third-party services such as:
- Stripe (payment processing)
- Google Analytics
- Google Maps
- Google reCAPTCHA
- Meta (Facebook) Pixel
- Jotform
- Google Workspace
These companies maintain their own privacy policies governing their services.
12. Children’s Privacy
Our services are intended for adults age 18 or older.
We do not knowingly collect personal information from children under the age of 18.
13. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, please contact:
Appliance Rental Columbus LLC
Email: support@appliancerentalcolumbus.com
Phone: (614) 984-4298
Website: https://www.appliancerentalcolumbus.com
16. Your Consent
By using our website, submitting information through our forms, or becoming a customer, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.