Appliance Rental Columbus Published Public Agreement Policies

ARC Rental Policies and Terms

Appliance Rental Columbus LLC (“ARC,” “we,” “us,” or “our”) is pleased to provide customers with convenient washer and dryer rentals throughout the Columbus, Ohio area.

These policies summarize the responsibilities that apply when renting equipment from ARC. They are incorporated into and supplement the customer’s signed Rental Agreement. If these policies conflict with the signed Rental Agreement, the signed Rental Agreement controls.

1. This Is a Rental, Not a Purchase

ARC rents washers, dryers, cords, hoses, vents, accessories, and related equipment collectively referred to as the “Equipment.”

This is a rental—not a rent-to-own agreement or purchase. All Equipment remains the sole property of Appliance Rental Columbus LLC at all times. The customer does not acquire any ownership interest in the Equipment, regardless of the length of the rental or the total amount of rent paid.

The Equipment must be returned to ARC when the rental is canceled, terminated, or placed in default.

Customers may not remove, cover, alter, or deface any ARC ownership label, asset number, serial-number label, warning label, or other identifying information attached to the Equipment.

2. Rental Payments

The customer agrees to pay the monthly rental amount, applicable taxes, optional services, and any other authorized charges shown in the Rental Agreement or order summary.

The first payment and any required deposit or fees are due before or at the time of installation. Subsequent monthly payments are due on the recurring billing date established when the rental begins.

Payments are normally collected automatically using the customer’s authorized payment method. Customers must maintain a valid payment method and accurate billing information throughout the rental period.

Unless otherwise required by law or expressly stated in the Rental Agreement, partial rental months are not prorated. Rent continues until the Equipment is physically returned to or recovered by ARC.

3. Rental Term and Cancellation

ARC’s standard rental has an initial six-month term and continues month-to-month after the initial term unless otherwise stated in the Rental Agreement. ARC reserves the right to cancel an agreement at any time for any reason it deems necessary.

A customer may cancel the agreement at any time by requesting cancelation in the customer portal. A customer who ends a discounted six-month rental before completing the initial term may be required to pay the difference between the discounted six-month rate and ARC’s applicable shorter-term or month-to-month rate for the months the Equipment was used, as explained in the Rental Agreement.

Submitting a cancellation request does not immediately stop rent. The rental remains active, and rent continues, until ARC retrieves the Equipment or ARC approves another return arrangement.

Customers must provide reasonable notice and cooperate in scheduling the return. Delaying, denying, or repeatedly rescheduling pickup does not eliminate the customer’s payment responsibility.

4. Fees and Additional Charges

Depending on the circumstances and the Rental Agreement, additional charges may include:

• A $15 late fee when payment remains unpaid for three or more days after its due date.
• A $25 to $50 dry-run, missed-appointment, or late-rescheduling fee.
• A $50 fee to exchange or relocate one appliance.
• A $100 fee to exchange or relocate both appliances in a set.
• Cleaning or sanitation charges.
• Customer-caused service and repair charges generally ranging from $25 to $300.
• Replacement costs for lost, stolen, destroyed, or unrepairable Equipment.
• Reasonable recovery or collection expenses to the extent permitted by applicable law.

Fees may vary according to the appointment, work required, Equipment involved, and circumstances. ARC will not charge a fee prohibited by applicable law.

5. Appointments and Dry-Run Fees

A responsible adult must be present unless ARC has approved another access arrangement. The property must be accessible, and the installation or service area must be reasonably safe, clean, and ready during the scheduled appointment window.

A dry-run fee of $25 to $50 may be charged if ARC dispatches personnel for a delivery, installation, exchange, service visit, relocation, or pickup but cannot complete the appointment because:

• The customer or authorized person is unavailable.
• ARC cannot gain authorized access to the property.
• An incorrect or incomplete address was provided.
• The customer cancels or reschedules without reasonable advance notice.
• The Equipment or installation area is inaccessible.
• Appliances, furniture, doors, or other obstructions have not been moved as previously required.
• Required utilities, connections, or property conditions are unavailable or unsafe.
• Pets, pests, threatening behavior, illegal activity, or unsanitary conditions prevent safe service.
• The customer refuses the previously authorized work after ARC arrives.
• The customer otherwise fails to meet the appointment requirements.

Any outstanding dry-run fee may be required to be paid before another appointment is scheduled.

6. Delivery Inspection and Existing Damage

Customers should inspect the Equipment at delivery and promptly report visible damage, missing parts, leaks, or operating problems.

Any visible cosmetic damage or delivery-related concern should be reported to ARC within three business days of delivery. If possible, photographs should be provided. Failure to promptly report visible damage may affect ARC’s ability to determine whether the condition existed before delivery.

Customers must immediately report active water leaks, burning smells, sparks, damaged cords, or other conditions that could cause injury or property damage. Equipment presenting an immediate hazard should be turned off and unplugged when it is safe to do so.

7. Customer Responsibility for Equipment

From delivery until ARC confirms that the Equipment has been returned, the customer is responsible for its possession, security, condition, and proper use.

The customer may be responsible for damage, loss, repair, cleaning, recovery, or replacement costs caused by the customer or by any household member, family member, roommate, tenant, guest, visitor, child, pet, contractor, or other person allowed to access the Equipment.

Responsibility may include damage or loss resulting from:

• Misuse, abuse, neglect, vandalism, or intentional damage.
• Theft, disappearance, abandonment, or unauthorized disposal.
• Improper operation or failure to follow instructions.
• Overloading or washing or drying inappropriate items.
• Objects left in pockets or placed in the Equipment.
• Excessive detergent, improper detergent, or unapproved chemicals.
• Pet damage, pest infestation, or unsanitary conditions.
• Unauthorized repairs, modifications, disassembly, or parts removal.
• Unauthorized relocation or transportation.
• Failure to report a leak, malfunction, or dangerous condition promptly.
• Continued operation after a problem becomes apparent.
• Improper hookups or customer-supplied hoses, cords, vents, or accessories.
• Fire, smoke, flooding, or other damage occurring while the Equipment is in the customer’s possession, except to the extent prohibited by law.

The customer’s responsibility is not necessarily limited to the amount of the security deposit or LDW payments.

8. Proper Use and Care

Equipment may be used only for ordinary household laundry at the approved service address and in accordance with manufacturer and ARC instructions.

Customers agree to:

• Avoid overloading the washer or dryer.
• Empty pockets before laundering clothing.
• Avoid washing or drying items that may damage the Equipment.
• Use the proper type and amount of detergent.
• Clean the dryer lint screen after every load.
• Keep the Equipment and surrounding area clean, dry, and sanitary.
• Maintain adequate airflow around the Equipment.
• Prevent children and pets from entering, climbing on, chewing, scratching, or damaging the Equipment.
• Use the Equipment only with safe and functional utility connections.
• Contact ARC promptly when service is needed.

Equipment may not be used for commercial laundry, hazardous materials, heavily contaminated materials, or any unlawful purpose unless ARC has expressly approved that use in writing.

9. Repairs and Mechanical Service

ARC provides service for qualifying mechanical failures resulting from ordinary use, subject to the Rental Agreement.

Customers may not disassemble, repair, modify, or replace parts on ARC Equipment. Customers may not permit a landlord, maintenance employee, appliance technician, friend, family member, or other third party to perform repairs without ARC’s prior authorization.

ARC may charge the customer for damage caused or made worse by an unauthorized or improper repair attempt.

For a qualifying ordinary mechanical failure, ARC may choose to inspect, repair, exchange, or replace the Equipment. Replacement Equipment may not be the same brand, model, age, or cosmetic condition but will be reasonably suitable for the rental service.

ARC does not guarantee that a particular make, model, color, capacity, feature, or appearance will remain available throughout the rental.

10. Abuse, Misuse, Neglect, and Excluded Service

Service is not covered when a problem or service call results from misuse, abuse, neglect, improper operation, preventable customer conditions, or a violation of the Rental Agreement.

Excluded service may include problems caused by:

• Overloading.
• Foreign objects.
• Coins, screws, nails, underwires, or items left in pockets.
• Excessive or improper detergent.
• Clogged customer-owned drains, plumbing, or dryer vents.
• Defective electrical outlets, breakers, valves, drains, or property connections.
• Frozen, crushed, kinked, or damaged hoses or vents.
• Pest or rodent infestation.
• Pet hair, pet waste, chewing, scratching, or other pet-related damage.
• Excessive dirt, grease, lint, debris, odors, or unsanitary conditions.
• Unauthorized movement, installation, repair, or modification.
• Failure to follow operating or maintenance instructions.
• Continued use after a leak, unusual noise, error code, electrical problem, or other malfunction becomes apparent.
• Intentional acts, vandalism, or reckless treatment.

Customer-caused service may result in charges generally ranging from $25 to $300. Serious damage, missing parts, loss, or Equipment that cannot reasonably be repaired may result in additional charges up to the reasonable replacement value of the Equipment.

11. Optional Limited Damage Waiver

ARC offers an optional Limited Damage Waiver (“LDW”) for the recurring monthly amount stated in the Rental Agreement. LDW is optional and is not insurance.

Subject to the Rental Agreement, LDW may limit the customer’s financial responsibility for eligible incidental physical damage, such as certain accidental scratches, dents, dings, or broken knobs.

LDW does not cover:

• Ordinary mechanical service already provided by ARC.
• Theft, disappearance, abandonment, or unexplained loss.
• Vandalism or intentional damage.
• Misuse, abuse, gross negligence, or reckless conduct.
• Unauthorized repairs, alterations, disassembly, or parts removal.
• Unauthorized movement or relocation.
• Pest, rodent, insect, or pet-related damage.
• Fire, smoke, flooding, or environmental contamination.
• Damage caused by defective property utilities or connections.
• Cleaning, odor removal, sanitation, or pest-treatment costs.
• Customer-owned property or third-party property.
• Damage occurring after the customer fails to report a known problem promptly.
• Damage caused while the account or rental is not in compliance with the Rental Agreement.

LDW coverage may be denied, suspended, terminated, or considered void for a particular loss if the customer is delinquent, provides false or misleading information, denies reasonable access, conceals damage, fails to report damage promptly, or otherwise violates the Rental Agreement.

Purchasing LDW does not remove the customer’s duty to protect, properly operate, and return the Equipment.

12. Security Deposits

Customers who decline LDW may be required to pay a security deposit, as stated in the Rental Agreement.

A security deposit is not a limit on the customer’s financial responsibility. ARC may apply the deposit toward:

• Unpaid rent or taxes.
• Late fees or missed-appointment fees.
• Early-termination amounts.
• Cleaning or sanitation costs.
• Customer-caused repairs.
• Missing parts or accessories.
• Damage, loss, or replacement costs.
• Other amounts permitted by the Rental Agreement and applicable law.

The Equipment must first be returned and inspected, and the account must be fully settled, before any refundable deposit balance is processed.

Failure to comply with the Rental Agreement may affect the amount of the deposit refund. If the amount owed exceeds the deposit, the customer remains responsible for the remaining balance.

13. Cleaning and Return Condition

Equipment must be returned reasonably clean, sanitary, emptied of personal belongings, and in substantially the same condition in which it was delivered, excluding ordinary wear resulting from proper use.

Cleaning or sanitation charges may apply when Equipment is returned with:

• Excessive dirt, lint, dust, grease, or detergent buildup.
• Pet hair, pet waste, scratching, or odors.
• Smoke, mildew, sewage, chemical, or other strong odors.
• Insect, rodent, or pest residue.
• Trash, clothing, coins, or other personal belongings.
• Bodily substances or biological contamination.
• Excessive stains, residue, or contamination.
• Any condition requiring unusual cleaning, treatment, or disposal precautions.

ARC may refuse to transport or immediately service Equipment presenting an unreasonable health or safety risk. The customer may remain responsible for rent and reasonable remediation or recovery costs until the Equipment can be safely recovered.

14. Moving and Approved Service Address

Equipment may be used only at the delivery address listed in the Rental Agreement. The customer may not move the Equipment to another room, apartment, unit, building, or address without ARC’s prior approval.

Customers planning to move must notify ARC in advance. ARC may require its personnel to disconnect, move, and reinstall the Equipment. Applicable relocation or dry-run fees may apply.

Unauthorized movement may result in:

• Customer responsibility for resulting damage.
• Denial of LDW coverage.
• Suspension of service.
• Termination of the rental.
• Recovery of the Equipment.
• Additional relocation or recovery charges.

The customer must keep ARC informed of the Equipment’s location at all times.

15. Lost, Stolen, Missing, or Destroyed Equipment

The customer must immediately notify ARC if Equipment is lost, stolen, missing, seized, abandoned, destroyed, or removed by another person.

The customer may be responsible for the reasonable replacement value of the Equipment, unpaid rent through the applicable termination or recovery date, missing accessories, and reasonable recovery or collection expenses permitted by law.

A police report may be required for a reported theft. Filing a police report does not automatically eliminate the customer’s financial responsibility.

16. Property Conditions and Installation Requirements

The customer is responsible for providing a safe and suitable installation location with functional:

• Water shutoff valves.
• Drain connections.
• Electrical outlets and circuits.
• Dryer receptacles or approved gas connections, when applicable.
• Dryer venting.
• Flooring and structural support.
• Clearances, doors, stairways, and access paths.

ARC is not responsible for repairing, modifying, or bringing the customer’s property, plumbing, electrical system, drainage, shutoff valves, venting, flooring, or structure into compliance.

ARC may refuse or discontinue an installation when ARC reasonably believes the conditions are unsafe, inaccessible, unsuitable, or likely to cause damage.

If the customer does not own the property, the customer is responsible for obtaining the landlord’s or property manager’s authorization before installation. ARC may request evidence of that authorization.

17. Property Damage and Personal Liability

Customers must use reasonable care to prevent injury and property damage while the Equipment is in their possession.

To the extent permitted by law, the customer is responsible for injury, loss, or property damage caused by the customer’s misuse, abuse, neglect, unauthorized movement, improper connection, unauthorized repair, or failure to report a known problem.

ARC is not responsible for pre-existing property defects or problems caused by defective plumbing, drains, shutoff valves, electrical systems, dryer vents, flooring, structures, customer-supplied parts, or other conditions outside ARC’s reasonable control.

Nothing in these policies is intended to exclude responsibility that cannot legally be excluded under applicable law.

18. Access to Equipment

The customer agrees to provide ARC with reasonable, lawful access to inspect, repair, exchange, maintain, or recover the Equipment at a mutually arranged time.

ARC will not enter an occupied residence without lawful authorization. If the customer wants a landlord, property manager, maintenance office, or another person to provide access while the customer is absent, the customer may be required to complete a separate written access or key-release authorization.

Any entry must be permitted by applicable law, the property owner or manager, and the customer’s written authorization. ARC will not use force, threaten anyone, or breach the peace to recover Equipment.

The customer’s refusal to provide reasonable authorized access may constitute a default and may result in continued rent, additional recovery expenses, termination, or other remedies permitted by the Rental Agreement and applicable law.

19. Automatic Payment and Stored Card Authorization

By providing a credit or debit card and completing ARC’s payment authorization, the customer authorizes ARC and its payment processor to securely retain the payment method and charge it for amounts authorized under the Rental Agreement, including:

• Recurring rent and applicable taxes.
• Initial payments and deposits.
• Past-due balances and late fees.
• Approved delivery, relocation, exchange, or dry-run fees.
• Cleaning, repair, damage, loss, or replacement charges.
• Early-termination amounts.
• Other properly documented charges authorized by the Rental Agreement.

ARC may attempt to process or re-submit a declined payment as permitted by the customer’s authorization and applicable law.

Canceling a stored-card authorization does not cancel the rental, eliminate an existing balance, or stop charges that became due before the authorization was withdrawn. The customer must provide another acceptable payment method when required by the Rental Agreement.

20. Default

A customer may be considered in default if the customer:

• Fails to pay rent, taxes, fees, damage charges, or other amounts when due.
• Fails to maintain an authorized payment method when required.
• Breaches the Rental Agreement or these policies.
• Provides false, misleading, or incomplete application information.
• Moves, sells, transfers, conceals, abandons, or disposes of Equipment without authorization.
• Denies ARC reasonable lawful access to service or recover the Equipment.
• Damages, misuses, or makes unauthorized repairs to the Equipment.
• Fails to disclose the Equipment’s location.
• Fails to return the Equipment following cancellation or termination.
• Uses the Equipment for unlawful purposes.
• Otherwise places ARC’s Equipment or right to payment at material risk.

ARC will provide any notice and opportunity to cure required by the Rental Agreement or applicable law.

21. ARC’s Remedies After Default

Following a default, and subject to applicable law, ARC may exercise one or more of the following remedies:

• Suspend nonessential service, exchanges, or optional benefits.
• Deny LDW coverage for an ineligible loss.
• Terminate the rental.
• Require the return of the Equipment.
• Arrange lawful recovery of the Equipment without breaching the peace.
• Continue charging rent through the applicable return, recovery, or termination date.
• Recover unpaid rent, taxes, fees, damage charges, cleaning costs, and other authorized balances.
• Recover the reasonable replacement value of Equipment that is lost, stolen, destroyed, concealed, abandoned, or unavailable for recovery.
• Use lawful third-party collection services.
• Recover reasonable collection costs, court costs, or attorney fees only when authorized by the Rental Agreement and applicable law.
• Pursue other remedies available under applicable law.

ARC’s recovery of the Equipment does not automatically eliminate amounts that became due before recovery.

ARC will report information to a consumer-reporting agency only when ARC has the legal right and operational ability to do so and the information is reported in accordance with applicable law.

22. Refusal, Suspension, or Termination of Service

ARC may refuse, suspend, reschedule, or terminate delivery, installation, maintenance, exchange, or other service when at its own discretion and when reasonably necessary, including when:

• Property conditions are unsafe or unsuitable.
• A customer, occupant, or other person behaves abusively, threateningly, or violently.
• Animals cannot be safely secured.
• Illegal activity is occurring at the property.
• The property has an active pest infestation.
• Conditions are excessively unsanitary.
• ARC cannot lawfully access the Equipment.
• The account is materially delinquent or in default.
• Providing service would violate law or expose people or property to unreasonable risk.

ARC will apply this policy consistently and in accordance with applicable anti-discrimination and consumer-protection laws.

23. Privacy

ARC does not sell customers’ nonpublic personal information to telemarketers or marketing agencies.

ARC may use and share customer information as reasonably necessary to:

• Process applications and payments.
• Deliver, service, locate, exchange, or recover Equipment.
• Communicate with customers and authorized contacts.
• Prevent fraud or protect ARC’s property.
• Work with payment processors, scheduling systems, service providers, property managers, or collection providers.
• Comply with legal obligations or lawful requests.

Third-party payment processors and service providers may maintain their own privacy policies and security practices.

24. Calls, Emails, and Text Messages

By providing contact information, the customer authorizes ARC to communicate regarding the application, appointments, rental account, service requests, payments, Equipment, and return arrangements.

Message frequency varies. Standard message and data rates may apply.

Customers may reply STOP to opt out of nonessential text messages and HELP for assistance. Opting out of promotional texts does not prevent ARC from sending legally permitted account, payment, safety, service, or transactional communications through other available methods.

Consent to receive promotional text messages is not a condition of renting Equipment.

25. Disputes and Governing Law

These policies and the Rental Agreement are governed by applicable federal law and the laws of the State of Ohio.

Any arbitration requirement, jury-trial waiver, class-action waiver, venue provision, or other formal dispute-resolution procedure will apply only if it is clearly included in the signed Rental Agreement and is enforceable under applicable law.

26. Changes to Policies

ARC may update its policies, fees, or procedures from time to time. Changes will apply prospectively and will be communicated when required by the Rental Agreement or applicable law.

An update will not retroactively change a customer’s material contractual obligations unless the customer agrees or applicable law permits the change.

27. Acknowledgment

By signing the Rental Agreement, accepting delivery, or using the Equipment after receiving the applicable rental terms, the customer acknowledges the ARC Rental Agreement and these incorporated policies.

Customers should review all terms before accepting delivery and contact ARC with any questions.

Appliance Rental Columbus LLC
Columbus, Ohio
614-984-4298
info@appliancerentalcolumbus.com